DERMALUXE · BD INTELLIGENCE

Radiance Clinic Chatswood visit briefing

Visit: Thursday 30 July 2026
Priya Sharma, Owner & Lead Clinician
Prepared for Sarah Mitchell (BDM)

Trailing 12-month wholesale
$72.4K
ranked #6 of 15 partner clinics
Revenue, Q2 vs Q1 2026
−18%
Q2 $16.1K vs Q1 $19.6K
Reorder overdue
14 days
expected 15 Jul 2026 · ~6-weekly cycle
Missed post-care attach
~$790/mo
Post-Peel Recovery Serum, never ordered

Monthly wholesale revenue

Aug '25 – Jun '26 · no orders in July to date
Radiance ChatswoodNetwork average per clinic
0 $5K $10K $15K Aug '25 Sep Oct Nov Dec Jan '26 Feb Mar Apr May Jun $10.1K $7.8K Network avg $5,629

LumiPro protocol completion

13 of 15 clinics run the protocol · network average 73%
0% 25% 50% 75% 100% Glow Theory Paddington Derm Studio Bondi Junction Clarity Skin Health Norwo… Velvet Skin Bar Fitzroy Halo Dermal Studio Broadb… Éclat Skin Lab Surry Hills Aurelia Aesthetics Mosman The Skin Collective South… Muse Aesthetics Manuka Alba Skin Clinic Hobart Renew Clinic Claremont Skin Society Newstead Radiance Clinic Chatswood 40% network 73%

Men's range share of retail

network average 4% · Radiance Chatswood effectively unranged
0% 3% 6% 9% 12% Glow Theory Paddington Skin Society Newstead Aurelia Aesthetics Mosman Pure Form Skin Clinic Fre… Clarity Skin Health Norwo… Derm Studio Bondi Junction Velvet Skin Bar Fitzroy Halo Dermal Studio Broadb… Lumière Skin Studio Toorak Éclat Skin Lab Surry Hills Muse Aesthetics Manuka The Skin Collective South… Renew Clinic Claremont Alba Skin Clinic Hobart Radiance Clinic Chatswood 0.1%

Watch-outs before you walk in

  • Damaged stock on order DL-88166 (10 Jun 2026) is still unresolved. The replacement is five weeks late and credit CN-20447 is not showing on her account. She has said she will not place the next order until both land. Outlook · care call 16 Jul 2026
  • An Aesthetix Labs rep has been in twice this month with introductory pricing. care call
  • Two senior therapists resigned in April and rebooking has dipped. Go gently on the revenue conversation. HubSpot CRM · visit 26 May 2026

Suggested talking points

  • 1Sort the delivery issue before selling anything. Confirm the replacement dispatch and credit CN-20447 in writing at the start of the meeting.
  • 2Her treatment volumes support about $790 a month of Post-Peel Recovery Serum. Glow Theory Paddington orders it with every treatment (100% completion) and its retail is up about 20% on last year.
  • 3Propose a small men's trial pack. The category is up 30% in the US and 22% in ANZ, and her men's facial bookings keep growing.

Measured for every clinic

refreshed from Business Central and HubSpot CRM overnight
Network benchmark table
ClinicTTMQoQCompletionMen'sLast orderStatus
Glow Theory Paddington$111,2040%100%10%6 Jul 2026on track
The Skin Collective South Yarra$102,8120%70%1%8 Jul 2026on track
Derm Studio Bondi Junction$84,7440%86%5%26 Jul 2026on track
Velvet Skin Bar Fitzroy$80,707+2%80%5%11 Jul 2026on track
Lumière Skin Studio Toorak$77,748+4%—4%17 Jul 2026on track
Radiance Clinic Chatswood$72,430-18%40%0%3 Jun 2026overdue 14d
Skin Society Newstead$62,3980%58%9%28 Jul 2026on track
Aurelia Aesthetics Mosman$61,708+3%76%7%17 Jul 2026on track
Éclat Skin Lab Surry Hills$60,738-1%77%3%5 Jul 2026on track
Muse Aesthetics Manuka$56,148+1%68%3%18 Jul 2026on track
Clarity Skin Health Norwood$50,128-3%83%7%9 Jul 2026on track
Pure Form Skin Clinic Fremantle$39,568+7%—7%25 Jul 2026on track
Alba Skin Clinic Hobart$36,308-4%65%0%13 Jul 2026on track
Halo Dermal Studio Broadbeach$34,072+5%78%4%10 Jul 2026on track
Renew Clinic Claremont$29,813+1%64%1%15 Jul 2026on track